Frequently Asked Questions

Everything you need to know about buying and selling ultra-luxury fashion.

How do you guarantee the authenticity of your items?

Every item goes through a rigorous multi-step authentication process by our team of in-house experts before it is listed for sale. We offer a 100% authenticity guarantee or your money back.

What is the condition of the items sold on FASHIONPHILE?

We specialize in pre-owned luxury goods. Each item is assigned a condition grade ranging from 'Giftable' and 'New' to 'Excellent', 'Very Good', and 'Good'. Detailed descriptions and high-resolution photos highlight any signs of wear.

What is your return policy?

We offer a 15-day return policy for most items. To be eligible for a return, the FASHIONPHILE blue security tag must remain attached and the item must be in the same condition as when it was purchased.

Do you offer international shipping?

Yes, we ship to over 200 countries worldwide. International shipping rates and delivery times vary by location, and customers are responsible for any applicable customs duties and taxes.

What payment methods do you accept?

We accept all major credit cards, PayPal, Affirm for monthly financing, and FASHIONPHILE store credit. We also offer a Reserve luxury layaway program for qualifying items.

How can I sell my luxury bags and accessories to you?

You can get a quote by submitting photos of your items through our website. Once you accept our offer, you can ship your items to us for free or drop them off at one of our locations to receive payment.